Category: cemeteries

Yet Another Trying Day at Pinelawn Memorial Park

Yet Another Trying Day at Pinelawn Memorial Park

In the past, I’ve written about the horrific conditions I, and my family, were subjected to at the funeral (if you can call it that) of my mother in 2015. Again at the funerals of my uncle in 2017, and my aunt in 2019, we were treated badly. Having experienced such callous treatment by a cemetery has made me hyper-vigilant that families in my care won’t receive similar treatment. Mercifully, I don’t get to Pinelawn a lot, but when I do I’m filled with dread. A dread that is, unfortunately, borne out by reality.

When I arrived at Pinelawn for today’s funeral, I was surprised to see that the bathrooms were still closed. porta-potties were still standing from the height of the Covid pandemic. My hearse driver took a look and reported how filthy they were. He also commented on how the cemetery could possibly think that would be sanitary. But that paled in comparison to what was to take place.

After I signed in the funeral at the outside tent (the office is still not open) the staff took their sweet time, as usual, clearing the paperwork (now having the extra step of going inside to the office). As we waited, I commented to my hearse driver that it was unbelievable at this late date that the office and bathrooms were still closed. Only the day before, I had been at St. Charles Cemetery, across the way, where bathrooms were open and clean, and funeral directors were welcome to enter the cemetery office. Suddenly a man standing in earshot broke into our conversation and in a nasty tone declared, “We are the best cemetery in New York. During Covid we buried more bodies in a day than any other cemetery.” And at what emotional cost? From the stories shared with me by other funeral directors, there was little in the way of dignity, respect, or compassion taking place. What’s more, those burials were not done out of altruism, or charity,, the cemetery was getting paid.

When we finally went to the site of the family’s crypt (45 minutes after we were scheduled) we had a pissed off deacon, now made late for his next assignment (he began the prayers before all the mourners had even left their cars). It was also left to us to explain to a holy host of arbitrary rules to a grieving family: the casket (a casket they never got the opportunity to see) could not be present during the commital service (it would be placed into the crypt before,and the family would not be able to witness this), only 10 people could stand 20 ft. away, and the rest in the roadway. What’s more, the mourners could not place their roses on the casket, a longstanding ritual, and the deacon ended up praying to a curtain high above us. Of course, there was no explanation for any of this (irrational as it is, how could there be!?).

I was heartsick for this family,and apologized profusely. A friend of the family asked in dismay if this was how the funeral industry was treating people. The hearse driver and I explained that it was this particular cemetery’s policy, not the funeral home’s. Only the day before, we had had an entirely different (and positive) experience at St. Charles. The lack of uniformity is incomprehensible. And after recounting this experience to a colleague, who shared a similar story, we are hoping to get clarification by reaching out to the cemetery bureau.

At this late date, there is little reason to behave as if Covid is the dire threat it was in the spring, especially, on Long Island, a county with a low infection rate, and in which people dine out in restaurants with regularity. As a colleague said, “surely the cemetery staff eats in restaurants, and uses the facility’s rest rooms.”

On a personal note, the daughter of the deceased gave a short eulogy. She spoke of the difficult relationship she had with her adoptive mother, (whose name was the same as that of mine). Hearing her words, and witnessing the adverse conditions, brought back searing memories of the trauma I experienced five years before at Pinelawn. It was a painful PTSD experience that I’ve yet to shake.

Families and funeral directors, alike, if you’ve had a bad experience with Pinelawn (or any cemetery), feel free to contact me through this site and tell me your story.

God Winks

God Winks

As deaths from the pandemic have, mercifully, subsided, cemeteries have relaxed a number of their restrictions. One of them that has yet to do so was the cemetery I was at this morning. The gates are still locked, and to enter one must be a funeral director there to facilitate an interment. No visitors are allowed. As I waited behind the locked gate, trying to get the attention of the guard, a light-colored Prius pulled up behind me. The driver was wearing sunglasses, and I could not make out his face, but I recognized –or thought I did –the car as belonging to the Deacon who would be officiating at this morning’s funeral.  The Deacon and I had had a brief conversation as we both drove on the parkway leading to the cemetery, and by his calculation he was “right behind me.” So, when the guard unlocked the gate for me, I told him that the car behind me was with me, and to kindly let him in as well. He did, and I pulled into the waiting area, as the Prius pulled up next to me. The driver opened his window, and I exclaimed in surprise, “You’re not my Deacon.”                                                                                                                                                                                                                                                                                “No, but thank you for getting me in. It’s my mother’s birthday, and I want to visit her and lay flowers on her grave.”  He went on to tell me how upsetting it had been for families not being able to visit their loved ones, and how he could not understand why cemeteries, with so much acreage (and plenty of room to social distance), would feel the need to lock their gates to visitors. I agreed. When my Deacon did arrive, a minute or two later, I told him the happy car coincidence. “That was no coincidence, it was a God winks moment,” he said with a smile.

So glad that man could have that precious visit on such an important day.